Frequently Asked Questions
Mybumper won’t charge my phone what do I do?
First, make sure all 3 lights (green, yellow and red) turn on after charging your battery pack and double tapping the power button on the back. This means the battery pack is at full capacity.
The most common mistake is not double tapping the power button to activate the charge. To do so plug the lightning cable from the battery pack into the bottom of your iPhone 6 and then double tap the power button. Viola, JUICE!
If this does not work send an email to firstname.lastname@example.org and we will make sure to help you out asap.
How many charges can I get out of mybumper’s battery pack?
You can charge the battery pack 3000 times. I know wild right.
How many extra hours of juice does a mybumper give my iPhone?
On average it’s double the charge so assume another 10 hours unless you are abusing your phone then expect to get double what you usually get from your iPhone.
Does mybumper ship to countries outside of the USA?
mybumper ships everywhere in the world with FREE shipping across every state in the USA.
Can I charge my phone and battery at the same time?
100% you can. Just plug the lightning cable from your mybumper battery pack into your phone and double tap the power button like you are using the extra charge. Then using your micro usb cable, plug that into the battery pack. This will prioritize your phone to charge to 100% and when it’s done it will charge the battery pack to 100%.
Best to do at night beside the bed that way you hit the sack and wake up with both the extra battery and the phone fully juiced.
What warranty do I have on mybumper?
Mybumper provides a 30 day money back guarantee and full refund in the first year if the product doesn’t work.
We are flexible though so send us an email at email@example.com if it falls out of these scenarios and we will try our best.
Can I order an extra battery pack only with no bumper?
At this time you can’t but this will be an option in the very near future .
How long after ordering should it take for mybumper to arrive?
In the USA, expect 3-5 days to get to your door. Outside of the USA it depends on which country it is being shipped too. Use our shipping calculator at mybumper.co/cart to see how long it will take. Usually under 1 week.
Is mybumper available for iPhone 5, SE or other manufacturers?
Right now mybumper is only available for iPhone 6/6s and 6+/6s+. In the very near future we will be expanding to other iPhone models and manufacturers.